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Support
Terms and Conditions
1. Product quality assurance: We promise that all our products meet relevant quality standards to ensure customer satisfaction.

2. User privacy protection: We value customer privacy and promise not to disclose user information to third parties and comply with relevant laws and regulations.

3. After-sales service commitment: We provide comprehensive after-sales service support to ensure that customers receive timely help and consultation during use.

4. Legal Compliance Statement: All our activities comply with applicable laws and regulations to ensure the legality and compliance of our business operations.

Zhengzhou Livi Machinery Manufacturing Co., Ltd.
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Technical Support
1. Provide comprehensive technical support after product development is completed to ensure that customers are kept informed of product information at any time.

2. Pre-sales consulting service to help customers choose suitable chicken cage products and improve their efficiency.

3. Provide professional after-sales service to ensure customer satisfaction and solve problems encountered during use.

4. Provide equipment installation and debugging services to ensure the normal operation of the product.

5. Regularly train customers on product usage and maintenance knowledge to improve equipment efficiency.

6. Provide professional maintenance services to ensure the continuous and stable operation of the equipment.

7. Regularly upgrade and maintain products to maintain technological competitiveness.
After-sales service
1. Free installation guidance service: We provide detailed installation manuals, video tutorials and online guidance. For large-scale breeding projects, we can arrange engineers to come to assist in installation and commissioning.

2. 7×24 hours technical support: Livi Machinery's technical team is online 24 hours a day to answer any questions you encounter during use and ensure smooth breeding.

3. Full set of equipment warranty service: All equipment enjoys a 1-2 year warranty period. During the warranty period, if the equipment is damaged due to quality problems, we provide free replacement (excluding man-made damage).

4. Lifetime technical support service: After purchase, we will provide long-term breeding technology suggestions and equipment system optimization and upgrade suggestions to help customers continuously improve breeding efficiency.

5. Fast supply of spare parts: Commonly used spare parts are in stock all year round. When customers need them, we can arrange delivery as soon as possible to ensure that the farm equipment does not stop working and production is not affected.

6. Regular return visit service: Our sales and technical teams will make regular phone or video return visits to understand customer usage and provide personalized operational suggestions.

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Maintenance service
1. We provide professional mechanical maintenance services to ensure your equipment runs efficiently.

2. We have an experienced technical team that can quickly diagnose and
Solve various fault problems.

3. Our services cover all product categories, including chicken cages, incubators, etc.

4. The maintenance service response time does not exceed 3 hours, ensuring that customers can resume production in the shortest possible time.

5. All repairs are made with high-quality parts to ensure long-term reliability of the equipment.

6. We promise to be transparent in our charges, with no hidden fees, to protect the interests of our customers.

7. Regularly inspect and maintain equipment to extend equipment life and reduce operating costs.
Contact information
Common problem
Terms and Conditions
Technical Support
After-sales service
Maintenance service
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